UBL Chatbot

In the following article we answer these questions:

How do I upload the script to Userlike?
Can I forward to an operator group?
Can I change the response delay?
How many conversations usually come in as bot conversations?
Can the bot verify input messages from the contact?
Can I navigate the contact on my website?
Can I link to external links?

The full tutorial can be found here: Userlike Bot Language Tutorial

How do I upload the script to Userlike?

Once you've created your YAML script, you can upload it to Userlike via Team > Chatbots. Here you create a new chatbot operator or choose an existing one you would like to modify. Then please select the tab "Logic" where you can find the upload button at the very bottom of the page.
Please upload a valid YAML file with the extension .yml.

Can I forward to an operator group?

Yes, you can define if you want to forward a conversation to any available operator or a specific operator group.

Can I change the response delay?

It is possible to define the response delay in the Userlike dashboard. Go to Team > Chatbot. Choose your chatbot and set the response delay at the very bottom of the settings page.

How many conversations usually come in as bot conversations?

You have different options for defining which conversations are answered by a chatbot.
You can find the settings in Team > Chatbot > Select chatbot > Bot behavior mode:

"Service time" means that the bot will answer all chats that are started outside of the service times defined in the widget.

As "Backup", the chatbot is always online but will only answer chats that are started while no human operator is available.

If you set the operator mode to "Human", the chatbot operator will work like a human operator and receive chats according to the routing.

In "Firewall" mode, all incoming chats are answered by the bot first.

Can the bot verify input messages from the contact?

Yes, it's possible to verify incoming messages. You can ask for and verify an e-mail address or use RegEx to define what can be accepted.

Can I navigate the contact on my website?

Yes, you can use the navigate command to send your users to the correct spot on your website. More about the commands can be found in our full tutorial.

Can I link to external links?

Yes, you can use buttons to link to external pages. When users click on a button, a new tab opens with the according link.